Terms & Conditions

New Sales terms and conditions: Items purchased new from Allen Industries are provided with the (OEM) Original Equipment Manufacturer warranty and will be honored by Allen Industries and the OEM. All sales are non-cancelable, non-returnable. In the event the product is not in stock, the product will be shipped as soon as possible direct from the factory when possible.

Repair terms and conditions: 90 day warranty from the invoice date. Allen Industries reserves the right to refuse any warranty due to negligence or misuse of product. **Unauthorized in-field repair or tampering with repaired items will result in our warranty being voided immediately. Allen Industries sticker must be intact.  This warranty will not apply to items that fail due to misapplication, including, but not limited to, improper operation, storage, handling or installation; negligence, abnormal temperature, moisture, dirt or corrosive conditions,  or due to an act of nature. Allen Industries strongly recommends sending all parts and components for testing as a complete unit. Allen Industries Company is not and cannot be responsible for incoming repairs missing parts and can only assume the customer’s product is complete and therefore is serviced accordingly. Allen Industries cannot offer warranty repair if Allen Industries repairs a unit that is repaired and damaged due to customer system failure.

Remanufactured Sales terms and conditions: All obsolete item, unit, system, purchases by customers are final unless unit is defective. If in case unit is defective, the customer may send the unit to Allen Industries Company for repair only if approved with an RMA Number provided by Allen Industries.

Research and Administrative / Handling fees: Allen Industries reserves the right to charge an administrative/ handling fee of $145.00 per item for quotes declined by the customer. Payments for Administrative handling fee invoices are due within 15 days from the invoice date, or the unit will be deemed abandoned and scrapped. Payments for non-repair can be prepaid U.S. dollar check or ach transfer within 10 days to avoid being declared abandoned and scrapped.

Payment terms: Allen Industries accepts MC, Visa, electronic checks, money orders, and prepaid USA dollar checks.  A finance charge of 3% per month will be charged on the unpaid balance of past due accounts. Payments are due in full before unit return.

Shipping terms and conditions, Industrial Division: Allen Industries is not responsible in any way for shipping damage or misplaced packages and highly recommends shipping insurance. Allen Industries ships BEST WAY according to sensitivity of electronic units. Allen Industries will not be liable for loss or damage due to shipping of any nature. For Allen Industries industrial services division, A prepaid and preprinted return UPS or Fedex return shipping label is to be included in the box with the unit being shipped for repair or calibration. We cannot prepare or generate return shipping labels or any customs documents that may be required for return shipping.

For FireCracker Mobile division, boxes are sent out in priority mail USPS prepaid shipping boxes, unless prior request has been made.

Terms of Abandonment:  The customer has 15 days to respond via written response to a repair quote or the product will be deemed abandoned by the customer and will then be considered Allen Industries property and will be disposed of properly by Allen Industries.

Remainder of Terms: All sales and services are presumed to have taken place in Oregon and those above-described warranties provided by Allen Industries shall be construed under Oregon, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Allen Industries. The parties hereby agree to personal jurisdiction over them in such Courts. Allen Industries shall be entitled to attorney’s’ fees and costs including pre and post judgment should it have to enforce its right under this transaction. Customer warrants that it is and shall remain in full compliance with any applicable United States, State and/or local regulations controlling the sale and delivery of goods for export and is and shall remain solely responsible therefore. The terms set forth herein constitute the entire agreement regarding this transaction, except for product and or service description and pricing, and subject only to our credit agreement (if any) with you, our invoice and our separate order confirmation (if any). In the event any part of these terms is deemed unenforceable by a court having jurisdiction thereover, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Any contrary terms offered by the customer are not a part of this transaction. Customer shall defend, indemnify and hold Allen Industries or branches of Allen Industries and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby. The goods sold hereunder shall be at the risk of the customer upon delivery by Allen Industries to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller until payment in full by Buyer. Allen Industries shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any governmental regulation, order, act or instruction, or any other circumstances beyond its control, and customer hereby waivers any claims relating to same.